Best Claude prompts for customer support

1. 1 · Customer Support · attach file Build a help center from my support tickets
   FAQ articles based on what customers actually ask.
2. 2 · Customer Support Write a refund or complaint response
   Empathetic replies that follow your policy.
3. 3 · Customer Support Create canned responses for common questions
   Saved replies that still sound human.
4. 4 · Customer Support · attach file Analyze customer complaints for root causes
   Find the product problems behind support volume.
5. 5 · Customer Support Write a support escalation guide
   When and how to escalate tickets.
6. 6 · Customer Support Write a status page incident update
   Clear, honest outage communication.
7. 7 · Customer Support · attach file Turn a support ticket backlog into an FAQ
   Find the questions customers ask most and write clear answers.
8. 8 · Customer Support Write a calm reply to an angry customer
   De-escalate and solve the problem without sounding scripted.
9. 9 · Customer Support Create macros for common support questions
   Get reusable reply templates that still sound personal.
10. 10 · Customer Support Write a customer onboarding email series
    Get new customers to their first win fast.
11. 11 · Customer Support Write a help center article
    Clear step-by-step support docs.
12. 12 · Customer Support Write canned replies for support
    Reusable answers that still sound human.
13. 13 · Customer Support · attach file Analyze support tickets for trends
    Find what's driving contact volume.
14. 14 · Customer Support Write a refund policy customers can understand
    A clear, fair refund and returns policy in plain words.
15. 15 · Customer Support · attach file Turn a call recording transcript into a support ticket
    Convert a messy support call into a clean ticket with next steps.
16. 16 · Customer Support · attach screenshot Explain a bug to a customer without jargon
    Turn a technical issue into a clear, honest update a customer can follow.
17. 17 · Customer Support · attach file Score support replies against a quality checklist
    Review a batch of support replies for tone, accuracy and speed to resolution.
18. 18 · Customer Support Write a win-back email to a lost customer
    Reach out to a customer who left, own what went wrong, and give them a real reason to come back.
19. 19 · Customer Support Write a product recall or safety notice
    Tell customers clearly and calmly what's wrong, what to do, and how you'll fix it.
20. 20 · Customer Support Write a support reply in another language
    Answer a customer in their language with the right tone, plus an English copy so you know what you sent.

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