Task prompt · Customer Support
Write a calm reply to an angry customer
by Agent Yard TeamDe-escalate and solve the problem without sounding scripted.
You'll attach
Text only
Works with
ChatGPT
Claude
Gemini
Grok
CopilotGrok BotUse cases
- De-escalate and solve the problem without sounding scripted.
- Reuse it as often as you like: fill in the blanks (paste message; what you can offer) with new details and copy again.
- As one step of the Set up customer support prompt pack.
Featured in: Best ChatGPT prompts for small business, Best ChatGPT prompts for customer support, Best Claude prompts for customer support.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Fill in the highlighted blanks ([PASTE MESSAGE], [WHAT YOU CAN OFFER]) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
An upset customer wrote this: "[PASTE MESSAGE]" What we can offer: [WHAT YOU CAN OFFER]. Write a reply that: acknowledges the specific problem in the first line, takes responsibility where it's ours, explains the fix and the timeline, and ends with one clear next step. No corporate filler. Under 150 words.
One email a week
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