Task prompt · Customer Support
Score support replies against a quality checklist
by Agent Yard TeamReview a batch of support replies for tone, accuracy and speed to resolution.
You'll attach
Needs file
Works with
ChatGPT
Claude
Gemini
Grok
CopilotUse cases
- Review a batch of support replies for tone, accuracy and speed to resolution.
- When you already have a file and want the AI to work from it instead of starting from scratch.
- Reuse it as often as you like: fill in the blanks (number; e.g. greet by name, solve in one reply, link help doc, no jargon) with new details and copy again.
- As one step of the Set up customer support prompt pack.
Featured in: Best ChatGPT prompts for customer support, Best Claude prompts for customer support.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Attach the file (PDF, Word, CSV or Excel), or paste its text into the prompt.
- Fill in the highlighted blanks ([NUMBER], [E.G. GREET BY NAME, SOLVE IN ONE REPLY, LINK HELP DOC, NO JARGON]) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
- Remove customer personal details before uploading.
Fill in the blanks (optional)
Prompt
The attached file contains [NUMBER] support replies from my team. Our standards: [E.G. GREET BY NAME, SOLVE IN ONE REPLY, LINK HELP DOC, NO JARGON] (or suggest a sensible checklist). 1. Score each reply 1 to 5 on each standard, in a table. 2. Quote the best reply and explain why it works. 3. List the three most common problems with a rewritten example for each. 4. Suggest one coaching tip per agent if names are included.
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