Task prompt · Customer Support
Turn a support ticket backlog into an FAQ
by Agent Yard TeamFind the questions customers ask most and write clear answers.
You'll attach
Needs file
Works with
ChatGPT
Claude
Gemini
Grok
CopilotUse cases
- Find the questions customers ask most and write clear answers.
- When you already have a file and want the AI to work from it instead of starting from scratch.
- With ChatGPT, Claude, Gemini and more, the AIs that support what this prompt needs.
Featured in: Best ChatGPT prompts for customer support, Best Claude prompts for customer support, Best Gemini prompts for customer support.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Attach the file (PDF, Word, CSV or Excel), or paste its text into the prompt.
- Copy the prompt, paste it into the chat and send.
- Remove customer names and emails from the export first.
Prompt
Attached is an export of support tickets. 1. Group them into the top 15 recurring questions, with how many tickets each. 2. Write a short, friendly FAQ answer for each, using only information found in the tickets or this policy: [PASTE POLICY OR "none"]. 3. Flag questions where the answer is unclear so a human can decide.
One email a week
The Weekly is presented byyour brandSponsored · openThe best new prompts and personas, nothing else.