Task prompt · Customer Support
Explain a bug to a customer without jargon
by Agent Yard TeamTurn a technical issue into a clear, honest update a customer can follow.
You'll attach
Needs screenshot
Works with
ChatGPT
Claude
Gemini
Grok
CopilotUse cases
- Turn a technical issue into a clear, honest update a customer can follow.
- When you already have a screenshot and want the AI to work from it instead of starting from scratch.
- Reuse it as often as you like: fill in the blanks (issue) with new details and copy again.
- With ChatGPT, Claude, Gemini and more, the AIs that support what this prompt needs.
Featured in: Best Claude prompts for customer support, Best AI prompts for debugging and bug reports.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Attach the screenshot (or paste it straight into the chat).
- Fill in the highlighted blank ([ISSUE]) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
A customer reported [ISSUE]. The attached screenshot shows the error or internal note. What we know: [CAUSE IF KNOWN, WHO'S AFFECTED, WORKAROUND, EXPECTED FIX TIME OR "UNKNOWN"]. Write a reply that: - acknowledges the problem without blaming the customer - explains what's happening in one or two plain sentences - gives the workaround as numbered steps - is honest about timing without promising a date we don't have - ends with when they'll hear from us next Keep it under 150 words.
One email a week
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