Prompt pack · 9 steps

Set up customer support

Policies, canned replies, a help center and a way to spot trends. Use these prompts in order. Each one says which AIs it works with and what to attach.

Set up customer support pack presented by your brandSponsored · open

The steps

9 prompts, in order
  1. 01Write a refund policy customers can understandA clear, fair refund and returns policy in plain words.Customer Support
  2. 02Create canned responses for common questionsSaved replies that still sound human.Customer Support
  3. 03Write a calm reply to an angry customerDe-escalate and solve the problem without sounding scripted.Customer Support
  4. 04Write a support escalation guideWhen and how to escalate tickets.Customer Support
  5. 05Build a help center from my support ticketsFAQ articles based on what customers actually ask.Customer Support
  6. 06Write a help center articleClear step-by-step support docs.Customer Support
  7. 07Score support replies against a quality checklistReview a batch of support replies for tone, accuracy and speed to resolution.Customer Support
  8. 08Analyze support tickets for trendsFind what's driving contact volume.Customer Support
  9. 09Write a win-back email to a lost customerReach out to a customer who left, own what went wrong, and give them a real reason to come back.Customer Support

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