Task prompt · Customer Support
Write a support reply that says no kindly
by Agent Yard TeamDecline a request clearly and warmly, and offer what you can do instead.
You'll attach
Text only
Works with
ChatGPT
Claude
Gemini
Grok
CopilotGrok BotUse cases
- Decline a request clearly and warmly, and offer what you can do instead.
- Reuse it as often as you like: fill in the blanks (paste; reason) with new details and copy again.
- As one step of the Run customer support prompt pack.
Featured in: Best ChatGPT prompts for customer support, Best Gemini prompts for customer support, Best AI prompts for customer support replies.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Fill in the highlighted blanks ([PASTE], [REASON]) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
Write a reply to this customer. We can't do what they asked. Customer message: [PASTE] Why we can't: [REASON] What we can offer instead: [ALTERNATIVES, or "nothing"] Our tone: [e.g. friendly, professional] Rules: say no in the first two sentences, give the real reason briefly, offer the alternative, no fake promises, no "unfortunately" more than once, under 120 words.
One email a week
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