Task prompt · Customer Support
Write an apology for an outage
by Agent Yard TeamA clear outage apology: what happened, who was affected, what's fixed and what changes next.
You'll attach
Text only
Works with
ChatGPT
Claude
Gemini
Grok
CopilotGrok BotUse cases
- A clear outage apology: what happened, who was affected, what's fixed and what changes next.
- Reuse it as often as you like: fill in the blanks (what; start and end time with timezone; who) with new details and copy again.
- As one step of the Run customer support prompt pack.
Featured in: Best ChatGPT prompts for relationships, Best AI prompts for customer support replies.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Fill in the highlighted blanks ([WHAT], [START AND END TIME WITH TIMEZONE], [WHO]…) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
Write a customer message about an outage. What broke: [WHAT] When: [START AND END TIME WITH TIMEZONE] Who was affected: [WHO] Cause (plain words): [CAUSE] What we fixed: [FIX] What we're changing so it doesn't repeat: [CHANGES] Any credit or compensation: [DETAILS or none] Be direct and human, take responsibility, no blame on vendors, no jargon. Give an email version and a short social post version.
One email a week
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