Task prompt · Customer Support
Write a reply to a public negative review
by Agent Yard TeamRespond to a bad review in public: calm, specific, and moved to a private channel.
Use cases
- Respond to a bad review in public: calm, specific, and moved to a private channel.
- Reuse it as often as you like: fill in the blanks (paste; facts; contact) with new details and copy again.
- With ChatGPT, Claude, Gemini and more, the AIs that support what this prompt needs.
Featured in: Best AI prompts for customer support replies.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Fill in the highlighted blanks ([PASTE], [FACTS], [CONTACT]) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
Write a public reply to this review. Review: [PASTE] Platform: [e.g. Google, App Store, Trustpilot] What actually happened (if we know): [FACTS] How they can reach us: [CONTACT] Rules: thank them, acknowledge the specific problem, no arguing or blaming, no private details, offer a concrete next step, under 80 words. Give 2 versions.
One email a week
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