Task prompt · Customer Support
Write a known issue notice for the help center
by Agent Yard TeamTell customers about a bug you're working on, with a workaround and when you'll update.
You'll attach
Text only
Works with
ChatGPT
Claude
Gemini
Grok
CopilotGrok BotUse cases
- Tell customers about a bug you're working on, with a workaround and when you'll update.
- Reuse it as often as you like: fill in the blanks (what customers see; who; investigating / fix in progress / fix scheduled) with new details and copy again.
- As one step of the Run customer support prompt pack.
Featured in: Best Gemini prompts for customer support, Best AI prompts for help center articles and FAQs.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Fill in the highlighted blanks ([WHAT CUSTOMERS SEE], [WHO], [INVESTIGATING / FIX IN PROGRESS / FIX SCHEDULED]…) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
Write a help center notice about a known issue. Issue: [WHAT CUSTOMERS SEE] Who's affected: [WHO] Workaround: [STEPS or none] Status: [INVESTIGATING / FIX IN PROGRESS / FIX SCHEDULED] Next update: [WHEN] Format: short title, one-sentence summary, affected users, workaround as numbered steps, status, and "last updated" line. Plain language, no blame, no dates we can't keep.
One email a week
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