Task prompt · Customer Support
Write a delayed shipping update for customers
by Agent Yard TeamAn honest delay notice with the new estimate, the reason and options.
Use cases
- An honest delay notice with the new estimate, the reason and options.
- Reuse it as often as you like: fill in the blanks (product or orders) with new details and copy again.
- With ChatGPT, Claude, Gemini and more, the AIs that support what this prompt needs.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Fill in the highlighted blank ([PRODUCT OR ORDERS]) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
Write a shipping delay email. What's delayed: [PRODUCT OR ORDERS] Reason: [REASON, keep it honest] New estimated date: [DATE or "we don't know yet"] Options we offer: [e.g. cancel for a full refund, partial credit] Make it short, apologize once, give the new date clearly, explain options with how to choose them, and say when we'll update them next. Give a subject line too.
One email a week
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