Task prompt · Customer Support

Turn a long customer email into a ticket summary

by Agent Yard Team

Get the problem, what's been tried, urgency and the next step from a rambling message.

You'll attach

Text only

Works with

ChatGPTClaudeGeminiGrokCopilotGrok Bot

Use cases

  • Get the problem, what's been tried, urgency and the next step from a rambling message.
  • Reuse it as often as you like: fill in the blanks (paste email) with new details and copy again.
  • As one step of the Run customer support prompt pack.

How to use it

  1. Open chatgpt.com or claude.ai (or another AI listed here).
  2. Fill in the highlighted blank ([PASTE EMAIL]) below, or edit them after pasting.
  3. Copy the prompt, paste it into the chat and send.

Fill in the blanks (optional)

Prompt

Remix
Summarize this customer email for a support ticket.

[PASTE EMAIL]

Return:
- One-line problem summary
- Product or order details mentioned
- What the customer already tried
- What they want
- Urgency (low, medium, high) with the reason
- Customer mood in one word
- Suggested next step for the agent
- Any questions we still need to ask them

Only use facts from the email.
One email a week

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