Task prompt · Customer Support
Turn a long customer email into a ticket summary
by Agent Yard TeamGet the problem, what's been tried, urgency and the next step from a rambling message.
Use cases
- Get the problem, what's been tried, urgency and the next step from a rambling message.
- Reuse it as often as you like: fill in the blanks (paste email) with new details and copy again.
- As one step of the Run customer support prompt pack.
How to use it
- Open chatgpt.com or claude.ai (or another AI listed here).
- Fill in the highlighted blank ([PASTE EMAIL]) below, or edit them after pasting.
- Copy the prompt, paste it into the chat and send.
Fill in the blanks (optional)
Prompt
Summarize this customer email for a support ticket. [PASTE EMAIL] Return: - One-line problem summary - Product or order details mentioned - What the customer already tried - What they want - Urgency (low, medium, high) with the reason - Customer mood in one word - Suggested next step for the agent - Any questions we still need to ask them Only use facts from the email.
One email a week
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