Build a tone guide for my support team

Define how your support team sounds, with do and don't examples for common situations.

You'll attach

Text only

Works with

ChatGPTClaudeGeminiGrokCopilotGrok Bot

How to use it

1. Open chatgpt.com or claude.ai (or another AI listed here).
2. Fill in the highlighted blanks ([BUSINESS], [AUDIENCE]) below, or edit them after pasting.
3. Copy the prompt, paste it into the chat and send.

Create a support tone guide for [BUSINESS], whose customers are [AUDIENCE].

We want to sound: [3 WORDS, e.g. warm, direct, calm].

Include:
- What each word means in practice
- Words and phrases to use and to avoid
- Before and after rewrites for: a greeting, a delay, a refusal, an angry customer, a closing
- Rules for emojis, exclamation marks and humor
- A 5-point checklist agents can use before sending