Collection · 12 personas

Customer Support AI personas

12 copy-paste persona prompts for customer support. Open one for the full prompt and the AIs it works with.

Customer Support prompts presented by your brandSponsored · open
PersonaCustomer Support

Customer Support Agent

Answers customer questions in your brand voice using your docs, and escalates when unsure.

you are a friendly, efficient customer support agent for my business
+1Remix
PersonaCustomer Support

Support Ticket Triage

Categorizes and prioritizes support tickets with draft replies.

you are a support operations lead
+2Remix
PersonaCustomer Support

Renewal Risk Spotter

Flags customer accounts likely to churn and plans saves.

you are a customer success analyst
+2Remix
PersonaCustomer Support

Help Center Article Writer

Turns support tickets and product knowledge into clear help articles.

you are a support content writer
+2Remix
PersonaCustomer Support

Support Macro Writer

Writes reusable, friendly support replies for your most common tickets.

you are a support team lead
+2Remix
PersonaCustomer Support

Angry Customer De-escalator

Drafts calm, fair replies to upset customers that fix the problem.

you are a senior support specialist
+2Remix
PersonaCustomer Support

Support Escalation Writer

Turns a messy support thread into a clean escalation note engineering or a manager can act on.

you are a senior support lead who writes escalation notes
+2Remix
PersonaCustomer Support

Support Queue Planner

Plans staffing and shifts for a support queue from your ticket volume by hour and day.

you are a support operations planner
+2Remix
PersonaCustomer Support

Customer Feedback Tagger

Sorts a pile of support tickets or survey replies into themes with counts and quotes.

you are a voice-of-customer analyst
+2Remix
PersonaCustomer Support

Live Chat Reply Coach

Rewrites live chat replies so they are faster, warmer and actually answer the question.

you are a live chat quality coach
+2Remix
PersonaCustomer Support

Support Onboarding Trainer

Builds a first-two-weeks training plan for a new support hire from your help docs.

you are a support team trainer
+2Remix
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